Minerva offers the following programs: Product maintenance and
product support. Services may vary by country. For availability, contact your
local Support Sales representative.
Product Maintenance
Minerva's customers receive new software releases as they
become available. The new software releases may include enhancements and new
features (extensions to existing functionality) and software error fixes. In
addition, a customer is entitled to receive interim software patches and
workarounds when available.
Product Support
Minerva provides technical assistance on questions related
to installation and use of the Software during the standard working hours.
Support Cases contact and info required
For contacting the support please send an email to [email protected] with the
following information:
- Company name
- Phone number
- Email Address
- Software and version number
- Hardware platform
- Operating system type and version
- Complete description of the problem, including any associated warning or
error messages displayed by the Software
- Description of the actions taken in the attempts to solve the problem
- Zipped output of the SupportFileGenerator tool
- Zipped output of the OWLReportsExtractor tool
