Minerva Support Services

Minerva offers the following programs: Product maintenance and product support. Services may vary by country. For availability, contact your local Support Sales representative.

Product Maintenance

Minerva’s customers receive new software releases as they become available. The new software releases may include enhancements and new features (extensions to existing functionality) and software error fixes. In addition, a customer is entitled to receive interim software patches and workarounds when available.

Product Support

Minerva provides technical assistance on questions related to installation and use of the Software during the standard working hours.

Support Cases contact and info required

For contacting the support please send an email to with the following information:

  • Company name
  • Phone number
  • Email Address
  • Software and version number
  • Hardware platform
  • Operating system type and version
  • Complete description of the problem, including any associated warning or error messages displayed by the Software
  • Description of the actions taken in the attempts to solve the problem
  • Zipped output of the SupportFileGenerator tool
  • Zipped output of the OWLReportsExtractor tool